Frequently Asked Questions

Unclear about PSAHelpline's services or the process for obtaining a PSA birth certificate, marriage certificate, death certificate, or PSA CENOMAR? This page addresses frequently asked questions, providing clarity on ordering, secure payment options, data privacy measures, and delivery policies.

PSA Certificate Ordering

What changed about ordering a PSA Certificate of Live Birth online?

You may order a PSA Certificate of Live Birth for yourself, your child, or your parents.

If you wish to order copies of PSA Certificate of Live Birth for other relatives, you may proceed to the nearest PSA Civil Registry System Outlet.

What changed about ordering a PSA Certificate of Marriage online?

You may order a PSA Certificate of Marriage for yourself, your child, or your parents.

If you wish to order copies of PSA Certificate of Marriage for other relatives, you may proceed to the nearest PSA CRS Outlet.

What changed about ordering a PSA Certificate of No Marriage (CENOMAR) online?

You may order a PSA Certificate of No Marriage for yourself, your child, or your parents.

If you wish to order copies of PSA Certificate of No Marriage for other relatives, you may proceed to the nearest PSA Civil Registry System Outlet.

What changed about ordering a PSA Certificate of Death online?

You may order a PSA Certificate of Death of your parent, your spouse, or your child.

If you wish to order copies of PSA Certificate of Death for other relatives, you may proceed to the nearest PSA CRS Outlet.

What happened to my previous PSA certificate orders?

All orders placed on or before January 2020 have been deleted from our database.

How soon can I order a PSA Certificate of Live Birth for newborns?

It is recommended that the application be done after the posting period. Processing may take longer and the result will depend on the records at the PSA. It may take a few months after the registration of the document to be received, verified, and converted into a digital format by the PSA. Please be advised of the posting period below:

  • 2 – 4 months posting period for place of birth within Metro Manila, based on the transmittal date
  • At least 6 months posting period for provincial place of event, based on the transmittal date

How soon can I order a PSA Certificate of Marriage for newlyweds?

It is recommended that the application be done after the posting period. Processing may take longer and the result will depend on the records at the PSA. It may take a few months after the registration of the document to be received, verified, and converted into a digital format by the PSA. Please be advised of the posting period below:

  • 2 – 4 months posting period for place of marriage within Metro Manila, based on the transmittal date
  • At least 6 months posting period for provincial place of event, based on the transmittal date

How soon can I order a PSA Certificate of Death for someone who recently passed away?

It is recommended that the application be done after the posting period. Processing may take longer and the result will depend on the records at the PSA. It may take a few months after the registration of the document to be received, verified, and converted into a digital format by the PSA. Please be advised of the posting period below:

  • 2 – 4 months posting period for place of death within Metro Manila, based on the transmittal date
At least 6 months posting period for provincial place of death, based on the transmittal date

How do I fill up the online Requester Form if I'm a married woman who retained my maiden name?

You may leave the Married Last Name field blank on the Requester Form and continue to place your order. Please make sure to present a valid ID that contains your maiden name to our courier upon delivery or the NBS staff when claiming the document at the selected branch.

If you need to order a Death Certificate of your spouse, please contact us.

Can I apply for my certificates if I am residing abroad?

Our service is for clients residing in the Philippines only. However, any of your parents or children of legal age may apply for your Birth Certificate, Marriage Certificate and Certificate of No Marriage. For the Death Certificate of your spouse, any of your children of legal age may apply for it. The document will be delivered to the Philippine address, provided it is within the covered delivery areas.

I have placed an order but it is still unpaid. Can I authorize someone to receive my order in the Philippines since I am residing abroad?

Please disregard the unpaid application and ask any of your parents or children of legal age to apply for your certificate. The person who requested for your cerificate, meaning your parent or child of legal age, is the only one allowed to receive the document during the delivery . For more information you may send us an email at help@psahelpline.ph or call our hotline at (632) 87371111

My family is already here with me abroad. Can I authorize someone instead to receive my ordered document in the Philippines?

Kindly send us an email at help@psahelpline.ph indicating the reference number of your order for the additional requirements needed for the release of your document to your nominated receiver. Please be advised that the delivery time will be extended depending on the submission/completion and validation of the requirements.

I am residing abroad and I have authorized my mother to receive my birth certificate on my behalf but it was not released. What should I do?

We apologize for the inconvenience. Kindly send us an email at help@psahelpline.ph indicating the reference number of your order for the additional requirements needed for the release of your document to your nominated receiver. Please be advised that the delivery time will be extended depending on the submission/completion and validation of the requirements.

I have ordered a PSA Birth certificate of my daughter but I cannot receive the order because I am currently out of the country. What should I do? Can you deliver outside the Philippines?

We apologize for the inconvenience. Our delivery service is within the Philippines only. Kindly send us an email at help@psahelpline.ph indicating the reference number of your order for the additional requirements needed for the release of your document to your nominated receiver. Please be advised that the delivery time will be extended depending on the submission/completion and validation of the requirements.

I received a CRS Form on a Negative Certification instead of the document I applied for. What should I do?

The document you have requested yielded a negative result after verification from all the records on file at the Philippine Statistics Authority (PSA). Please be guided by the steps for the endorsement of your document. Click  PSA CRS Form Negative Certification.

How can I verify if a message I received is legitimately from PSAHelpline.ph?

To check if the SMS notification you received is from PSAHelpline.ph, click Verify Phone Number to confirm.
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