Can you deliver anywhere in the Philippines?
We have a nationwide delivery service but there are some remote areas that are outside of our delivery coverage.
Frequently Asked Questions
Unclear about PSAHelpline's services or the process for obtaining a PSA birth certificate, marriage certificate, death certificate, or PSA CENOMAR? This page addresses frequently asked questions, providing clarity on ordering, secure payment options, data privacy measures, and delivery policies.
We have a nationwide delivery service but there are some remote areas that are outside of our delivery coverage.
Our delivery partnership is currently set for local distribution, but we are working on expanding our reach to areas outside the country.
For a smooth delivery and the security of your document/s, please prepare any valid ID from our list of acceptable IDs and present it to the courier upon delivery.
After placing an order, we suggest you assign an Authorized Person to Receive just in case you will not be available to personally receive the PSA document/s during delivery. You can do this by clicking "I want to assign an Authorized Person to Receive the document" on the last stage of placing an order. An email will be sent to your registered e-mail address containing a secure link.
For foreign nationals, passport issued by foreign governments AND any of the following:
You may call us at (02) 8737-1111, Mondays to Saturdays excluding holidays, from 8:00 am to 5:00 pm. You may also send us an email at help@psahelpline.ph and we would be glad to assist you.